Shipping policy

At Squishzen, we want your order to reach you as smoothly as possible. Below, you'll find details about our shipping rates, processing times, delivery estimates, and order tracking.

1. Shipping Rates & Delivery

We offer postal shipping to the United States and many international destinations.

Order total under $89.99 : $12.90 shipping
Order total of $90.00 or more: Free shipping
Estimated delivery: 9-29 business days

Delivery times are estimates and may vary depending on your location, carrier operations, customs procedures, and other unexpected circumstances.

2. Order Processing

Please allow 1–3 business days for payment confirmation and order processing before your package ships. Processing time is separate from the estimated delivery period. During busy seasons or holidays, processing may take longer.

3. Tracking Your Order

Once your order has shipped, tracking information will be provided when available. You can check your package status through https://track.yw56.com.cn/en/index.

Please make sure your email address and phone number are correct so you can receive order updates. If you don't see our emails, check your spam or junk folder.

Tracking updates may take some time to appear after dispatch. If your tracking information hasn't changed for an extended period, contact us at service@squishzen.shop.

4. Shipping Address Changes

Need to update your shipping address? Please email service@squishzen.shop as soon as possible.

Address changes can only be requested before your order ships and cannot be guaranteed once processing is underway. Please double-check your shipping details at checkout to help prevent delivery problems.

5. International Shipping & Customs

We ship to the continental United States and many international destinations. Shipping availability may vary by location. We currently cannot deliver to P.O. boxes or military addresses, including APO and FPO addresses.

We aim to provide duty-paid shipping for international orders. If you receive an import duty charge, please send a copy of the bill to service@squishzen.shop so our team can review it and assist with eligible charges.

6. Delivery Delays

Although we do our best to meet the estimated delivery timeframe, delays may occur due to public holidays, weather conditions, customs inspections, carrier operations, incorrect addresses, or other circumstances beyond our control.

We appreciate your patience if your shipment takes longer than expected. If you have concerns about a delayed package, please contact our support team with your order number.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot find it, please check your mailbox, delivery area, and with household members or neighbors first.

If your package is still missing, contact us at service@squishzen.shop. We'll review the available tracking information and help you determine the appropriate next steps.